FAQ
FAQ
Any questions?
Do you have any questions? Our customer service team is available to assist you.
will respond as soon as possible.
Feel free to contact us at babymumsyshop@gmail.com
Here are some questions you often ask us:
When will I receive my order?
Orders are usually shipped from our warehouses within 3 days.
works.
It then takes between 10 and 22 business days for your item to arrive.
your home.
During peak periods, it may take up to 6 days.
Shipping. Our packages are shipped via La Poste (the French postal service); we do not use collection points.
relay.
My order is incomplete.
Given that we own different storage locations and work with
Because of different manufacturers, you may receive your products in different packages.
So don't worry if you don't receive everything at the same time.
Our average delivery time is 10 to 22 business days. It is possible that
Some parcels take a little longer than that.
However, if you still haven't received your package after 35 business days
After ordering, we will then refund you in full and you can
Keep the item when you receive it.
Contact us at babymumsyshop@gmail.com to report an item
Not received.
Can I cancel or modify my order?
We process your orders quickly, usually within
12 hours.
For this reason, you have 12 hours after ordering to send an email
For cancellations or modifications, please email babymumsyshop@gmail.com
After this time your items will have already been shipped, so we will not be able to
able to modify your order.
The item I received is broken/defective?
Despite our rigorous selection of trusted carriers, it is possible that your
The package arrived damaged.
In this case, or in the case of a design flaw, contact us at
babymumsyshop@gmail.com with the following details:
1. Your order number
2. Description of the problem (wrong/defective item, ...)
3. A photo or a video
You will not need to return the product and we will refund you
directly the amount of your order in the form of a voucher (if you
(If you would like a different form of refund, please let us know).
What payment methods do you accept?
We accept the following payment methods on our website: Visa,
American Express, Mastercard, Debit Cards, PayPal and Bank Cards.
Is my information secure?
To protect your personal data, we take precautions
reasonable and follow industry best practices to ensure
that they are not lost, misappropriated, accessed, disclosed, altered or
destroyed inappropriately.
If you provide us with your credit card information, it will be encrypted.
through the use of the SSL security protocol and stored with a
AES-256 type encryption.
Although no method of transmission over the Internet or electronic storage
To ensure 100% security, we comply with all PCI-DSS standard requirements and
Let's implement additional standards generally recognized by
the industry.